FAQs

Where does your stone come from?

Most of our stone comes from our quarries north of Laporte, Colorado, off Highway 287. Our outsourced flagstones come from New Mexico, Arizona, Oklahoma, Wyoming and Lyons, Colorado.

Are you open to the public?

Yes! Please visit our display garden. We have created an inviting environment where you can feel comfortable and inspired.

How do I order your stone products?

You may visit our display office and order in person, though most orders can also be made by phone or email.

What are your payment terms?

Our wholesale customers must fill out a credit application, and they can receive terms of net 30 if they qualify. Otherwise payment is due on receipt.

What forms of payment do you accept?

We accept cash, check, MasterCard, Discover, Visa and AMEX.

Can I return products?

We have a policy of “no returns or exchanges.”

What are the lead times for in-stock items?

You may take home anything that is in stock. We usually deliver other items to you within a week.

What are the lead times for custom items?

Lead time is determined by the size of a job, but most jobs can be completed in two to four weeks.

Will The Rock Garden do a takeoff on my blueprints?

We discourage our employees from doing takeoffs, especially for custom cuts. We want you to get exactly what you want, and to ensure that, we like to use your dimensions and square footage, not ours.

Do you install products?

We do not have an installation crew. We work with landscapers and masons on a regular basis and to whom we would be happy to refer you.

What are the costs of shipping?

We have a flat rate of $100 per hour with a $100 minimum on all deliveries. This includes round-trip travel and unloading time.

Does The Rock Garden ship to Denver and Wyoming?

We deliver within a 50-mile radius of The Rock Garden within Colorado. We do not deliver to Wyoming.

How will my material be delivered?

We have multiple delivery options, including an 18-wheeler, a goose-neck trailer, and a dump truck. We need at least a 10-foot-wide access for our machine to place products where you want them.

Will sandstone stain, and how do I care for it?

Yes, sandstone is porous and susceptible to stains. We are a supplier of Dry-Treat, which we highly recommend applying to any surface you are concerned may stain. Even though your stone is sealed, it is best to immediately wipe up spills and messes. For more information, visit www.drytreat.com.au.

What is the best method to clean countertop surfaces?

For daily cleaning, use pH-balanced cleaners and soap-free detergents. Mild dishwashing liquid sometimes works quite well on stone surfaces. It is important to thoroughly rinse the stone to remove any remaining cleaner.

Can my sandstone fountain stay outside year-round?

There is a chance that your water pump will freeze, and ice may crack the stone when it is in standing water.

How much does your stone weigh?

We estimate our stone to weigh 147.5 pounds per cubic foot.

How does your stone react to extreme heat?

Our stone firepits can withstand extreme heat but not direct flame. We always advise caution when dealing with natural stone. Direct exposure to flame will discolor or crack the stone.

Do I need to prepare my structure for a veneer?

There are many factors to consider when the plan calls for a structure to support the weight of a natural stone veneer. Most of the weight will be supported by the foundation, and it is important to consult an engineer for your specific needs