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Frequently Asked Questions

Where does your stone come from?

Are you open to the public?

How do I order your stone products?

What are your payment terms?

What forms of payment do you accept?

Can I return products?

What are the lead times for in-stock items?

What are the lead times for custom items?

Do I have to work with a designer or architect?

Will The Rock Garden do a takeoff on my blueprints?

Do you install products?

What are the costs of shipping?

Does The Rock Garden ship to Denver and Wyoming?

How will my material be delivered?

Will sandstone stain, and how do I care for it?

What is the best method to clean countertop surfaces?

Can my sandstone fountain stay outside year-round?

How much does your stone weigh?

How does your stone react to extreme heat?

Do I need to prepare my structure for a veneer?


Where does your stone come from?

Most of our stone comes from our quarries north of LaPorte, Colorado, off Highway 287. Our river rock comes from the Vail-Eagle Valley. Our outsourced flagstones come from New Mexico, Arizona, and Lyons, Colorado.

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Are you open to the public?

Yes! Please visit our display garden. We have created an environment that is inviting and where you can feel comfortable and inspired.

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How do I order your stone products?

You may visit our display office and order in person, though most orders can be made by phone or fax.

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What are your payment terms?

Our wholesale customers must fill out a credit application, and they can receive terms of net 30 if they qualify. Otherwise payment is due on receipt.

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What forms of payment do you accept?

We accept cash, checks, MasterCard and Visa.

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Can I return products?

We have a policy of “no returns or exchanges.”

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What are the lead times for in-stock items?

You may take home anything that is in stock. Anything you need delivered we usually can get to you within a week.

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What are the lead times for custom items?

Lead time is determined by the size of a job, but most jobs can be completed in two to four weeks.

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Do I have to work with a designer or architect?

We have a part-time designer to assist you, and we are happy to work with any outside designer or architect you hire.

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Will The Rock Garden do a takeoff on my blueprints?

We discourage our employees from doing takeoffs, especially for custom cuts. We want you to get exactly what you want, and to ensure that, we like to use your dimensions and square footage, not ours.

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Do you install products?

We do not have an installation crew at this time. There are landscapers and masons with whom we work on a regular basis and to whom we would be happy to refer you.

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What are the costs of shipping?

We have a flat rate of $100 per hour with a $100 minimum on all deliveries. This includes round-trip travel and unloading time.

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Does The Rock Garden ship to Denver and Wyoming?

Yes. We deliver within a 50-mile radius of The Rock Garden.

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How will my material be delivered?

We have multiple delivery options, including an 18 wheeler, a goose-neck trailer, and a dump truck. We need at least a 10-foot-wide access for our machine to place products where you want them.

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Will sandstone stain, and how do I care for it?

Yes, sandstone is porous and susceptible to stains. We are a supplier of Dry-Treat, which we highly recommend applying to any surface you are concerned may stain. Even though your stone is sealed, it is best to immediately wipe up spills and messes. For more information, visit www.drytreat.com.au.

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What is the best method to clean countertop surfaces?

For daily cleaning, use pH-balanced cleaners and soap-free detergents. Mild dishwashing liquid sometimes works quite well on stone surfaces. It is important to thoroughly rinse the stone to remove any remaining cleaner.

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Can my sandstone fountain stay outside year-round?

There is a chance that your water pump will freeze, and ice may crack the stone when it is in standing water.

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How much does your stone weigh?

We estimate our stone to weigh 150 pounds per cubic foot.

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How does your stone react to extreme heat?

We always advise caution when dealing with natural stone. Direct exposure to flame will discolor or crack the stone. Our stone firepits can withstand extreme heat but not direct flame.

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Do I need to prepare my structure for a veneer?

There are many factors to consider when the plan calls for a structure to support the weight of a natural stone veneer. Most of the weight will be supported by the foundation, and it is important to consult an engineer for your specific needs.

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CONTACT US TODAY

Toll Free: (877) 472-1115
Phone: (970) 472-1115

info@therockgardensite.com

The Rock Garden
Colorado's Stonehenge

167 Spaulding Lane
Fort Collins, CO 80524
Map to The Rock Garden

The Rock Garden Products:

Natural Stone Veneers
Dimensional Stone
Boulders
Custom Stone Furniture
Specialty Stone Art
Stone Water Features
Stone Fountains
Wall Rock
Flagstone Patios & Walkways
Stone Fireplaces & Fire Pits

Product Photo Galleries:

Natural Stone Veneers
Dimensional Stone
Boulders
Custom Stone Furniture
Specialty Stone Art
Stone Water Features
Wall Rock
Flagstone Patios & Walkways
Stone Fireplaces & Fire Pits
Slide Show