Frequently Asked Questions
Most of our stone comes from our quarries north of LaPorte, Colorado, off Highway 287. Our river rock comes from the Vail-Eagle Valley. Our outsourced flagstones come from New Mexico, Arizona, and Lyons, Colorado.
Yes! Please visit our display garden. We have created an environment that is inviting and where you can feel comfortable and inspired.
You may visit our display office and order in person, though most orders can be made by phone or fax.
Our wholesale customers must fill out a credit application, and they can receive terms of net 30 if they qualify. Otherwise payment is due on receipt.
We accept cash, checks, MasterCard and Visa.
We have a policy of “no returns or exchanges.”
You may take home anything that is in stock. Anything you need delivered we usually can get to you within a week.
Lead time is determined by the size of a job, but most jobs can be completed in two to four weeks.
We have a part-time designer to assist you, and we are happy to work with any outside designer or architect you hire.
We discourage our employees from doing takeoffs, especially for custom cuts. We want you to get exactly what you want, and to ensure that, we like to use your dimensions and square footage, not ours.
We do not have an installation crew at this time. There are landscapers and masons with whom we work on a regular basis and to whom we would be happy to refer you.
We have a flat rate of $100 per hour with a $100 minimum on all deliveries. This includes round-trip travel and unloading time.
Yes. We deliver within a 50-mile radius of The Rock Garden.
We have multiple delivery options, including an 18 wheeler, a goose-neck trailer, and a dump truck. We need at least a 10-foot-wide access for our machine to place products where you want them.
Yes, sandstone is porous and susceptible to stains. We are a supplier of Dry-Treat, which we highly recommend applying to any surface you are concerned may stain. Even though your stone is sealed, it is best to immediately wipe up spills and messes. For more information, visit www.drytreat.com.au.
For daily cleaning, use pH-balanced cleaners and soap-free detergents. Mild dishwashing liquid sometimes works quite well on stone surfaces. It is important to thoroughly rinse the stone to remove any remaining cleaner.
There is a chance that your water pump will freeze, and ice may crack the stone when it is in standing water.
We estimate our stone to weigh 150 pounds per cubic foot.
We always advise caution when dealing with natural stone. Direct exposure to flame will discolor or crack the stone. Our stone firepits can withstand extreme heat but not direct flame.
There are many factors to consider when the plan calls for a structure to support the weight of a natural stone veneer. Most of the weight will be supported by the foundation, and it is important to consult an engineer for your specific needs.